Emotional intelligence-concepts

• Ability to perceive, evaluate, regulate, manage, control, use of emotion of ourselves & others 
• competence to balance emotions and reason, so as to maximize long term effectiveness and happiness
• Daniel Goleman

Development of EI

• Early expression of emotions by parents
• Early abuse hinders learning
• Uses- Constructive Criticism, Communication, Conflict Management, Building social capital, Public trust, Man management and leadership, Better implementation, Citizen centric, empathy, Proactiveness, Active rather than passive

• Self awareness (monitor own feelings)
• Self management (control impulses, appropriate reaction)
• Self motivation (channel emotion towards achievement of personal goals)
• Empathy (ability to read others' emotions)
• Managing relationships (manage one's own social competence)
• Motivation

Emotions

• Tolerance for tribal culture
• Charles darwin & YN Harari emotion play an important role in the evolution of human race
• Negative emotion - suicide bombing,  nepotism, and corruption,  blue whale game suicide, mob violence, communal riots, drug addiction, domestic violence, photo of drowned syrian child alan khurdi sparked outrage 

utilities

• Better communication with differing perspectives => defuse conflicts
• Better equipped to deal with uncertainty
• More empathetic person, better work (service delivery in govt)
• More efficient => challenges overcome
• Positive attitude overall => leadership
• Personal and peer relationships are improved

1) Job satisfaction- High EQ – Positive feeling – Higher satisfaction

2) Organizational commitment – Optimistic individuals – Higher level of commitment

3) Work-family conflict – Balance family interference with work

4) Job performance – EI contributes to effective

Using EQ at workplace –

1) Recruitment – desirable worker

2) Predict job performance and direct workers to jobs where they are most likely to succeed

3) Negotiation - Being able to empathize and be creative in finding win-win solution

4) Performance management- how your self – Perception compares with other’s view about your performance, provides focus for career development and positive behavioural changes.

5) Peer relationship – Networking –

Application in administration and Governance

Relevance of Emotional Intelligence Civil Services

• Good governance
• Increased awareness of masses
• Widespread application of IT
• Issues get politicized easily and quickly
• Inadequacy of basic necessities
• Fast changing social structure and rules
• Inequality, rising population, unemployment
• EI  can help Civil Services

1) Achieve an amicable work environment

2) Increase behavior and performance of individual workers

3) Increase organization performance

In this world of surpluses , there is only one resource that is scarce ie Trust, Compassion.