E gov

• WB- use of ict (wan , internet , mobile) by govt agencies to transform relation with citizen , business & other arm of govt
• Models
• G2C - bill payment , registration complains , feedback, info - UMANG, MyGOV, CSC , MPONLINE , DIGILOCKER
• G2G -document exchange , approval , district , monitoring , PRAGATI , DISHA
• G2B - SWIFT (EodB - single window clearances), GeM
• G2EMployees

• Social/ environmental - vernacular lang, digital divide , digital illiteracy, user - friendliness , resistance to change
• Economic - cost , transfer pf process, system , maintenance of electronic device, HR
• Tech - interoperability , privacy & security (hacking of govt website), multimodal interaction

• Benefits - Fast, convenient , cost effective service delivery, transparent , acctbly, reduce corruption , expand reach of governance, improve interface with business , industry
• 2nd arc - egov report - Business process re- engineering , congenial environ (will to change), monitoring & evaluation , PPP- swayam , protecting critical info infra asset, common support infra - digital india, legal fw , know management, cap building & awareness,, mission mode pro on computerization of land record, develop tech solution

Ind enterprise architecture FW

• Shilong declaration on e Gov adopted IndEA
• Holistic architecture treating gov as a single enterprise
• One personal acc for each indic & he/she can avail all govt service from that account, eliminate need to visit separate sites & separate login to access egov services
•  Performance measurement sys aligned to SDG
• Sharing & reusability - commonly required apps are abstracted to be built once & deployed across gov service
• App design are open standards & Tech independence
• Data sharing across gov subj to r & privileges , privacy
• Mobile channel mandatory for delivery of all service

• One Govt exp to citizen & business - frictionless
• Enhance efficiency of delivery of service & welfare sch
• Enhance productivity of employees & agency
• Interoperability btn dept improve
• Flexibility & agility to make change to align with BP & leverage latest tech
• Cost effectiveness shared infra & service
• Easy maintenance & update


• FW generic adoption by enterprises may bcom challenge
• Not possible to pull out indiv component & redesign /implement them in isolation - hamper interoperability & integration
• Digital gov & Digital India