MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS

•  33.1. COMPREHENSIVE ONLINE MODIFIED MODULES ON INDUCTION TRAINING (COMMIT)
• To improve the public service delivery mechanism and provide citizen centric administration through capacity building of officials who interact with the citizens on day-to-day basis.
• • It will supplement the existing 12-Day Induction Training Program launched in 2014-15 for newly recruited state Government officials to develop in them Generic & Domain specific competencies.
• • It is developed by DoPT in collaboration with United Nations Development Programme (UNDP),
• • It will be implemented through State Administrative Training Institutes (ATIs).
• Centralized Public Grievance Redress and Monitoring System (CPGRAMS)
• • It is a platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime.
• • The Department of Administrative Reforms and Public Grievances (DAR&PG) is the nodal agency for the dealing with complaint in this portal.
• • Tracking grievances is also facilitated on this portal through the system generated unique registration number.
• • Issue not taken under the CPGRAMS portal
• o Sub-judice cases or any matter concerning judgment given by any court.
• o Personal and family disputes.
• o RTI matters.
• o Anything that impacts upon territorial integrity of the country or friendly relations with other countries.
• o Suggestions